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Top 10 reasons you should choose HughesNet Satellite Internet by American Digital Satellite.

1-It's available wherever you live

HughesNet high-speed Internet by satellite is available to customers no matter where they live in the United States.

2-It's super-fast

Flip through Web pages like turning the pages of a book and download large files in minutes, not hours.

3-It works with your computer

Use it with both Windows^® and Macintosh^® operating systems.

4-No dial-up necessary,

 Free up your phone – no missed calls, no dialing in, no extra phone line needed. You can even talk on the phone and surf the Web at the same time.

5-We install it, so you have nothing to worry about

After you select the right high-speed Internet plan for you, a certified HughesNet installer will contact you to schedule your installation. We take care of everything, so you'll be surfing in no time.

6-It's secure

Once installed, the satellite dish sends and receives information over the Internet and delivers it to your computer through your satellite modem, giving you secure and fast Internet access.

7-We constantly monitor the network to ensure better service

Hughes operates several Network Operations Centers that are equipped to monitor customer networks at all times.

8-Excellent customer service

All Hughes Network Operations Centers are staffed with qualified engineers to provide professional and reliable customer support. If you have a question regarding your Internet access, contact Customer Care any time.

9-Hughes is a leader in the industry

Hughes has over 2.5 million systems installed in more than 100 countries, so you can rest assured that experts stand behind our services.

10-Hughes is a trusted name and provider

For over 30 years, Hughes has been developing

With HughesNet^® as your high-speed satellite Internet service, your super-fast, always-on, satellite Internet access is ready when you are – no dialing in, no waiting, and no tied-up phone lines. You can download files in seconds, check email instantly, and surf faster than you ever imagined. And HughesNet is compatible with Windows^® and Macintosh^®, so it's easy to get online anywhere in the contiguous U.S.

America's #1 choice for satellite Internet.

American Digital Satellite Internet a Hughesnet provider

Learn more about HughesNet service and pricing.

Request a dish/antenna relocation.

Request an on-site dealer repair, for out-of-warranty equipment.

Request an in-warranty repair, or ask a technical or billing support question.

Speed

How fast is HughesNet broadband Internet service for your home?

HughesNet offers a number of Internet service choices to meet your broadband needs. The Basic plan offers download speeds up to 1.0 Mbps, while our fastest plan, Power 200, offers download speeds up to 2.0 Mbps. Learn more about the plans and speeds available.

The Power 200 service plan is only available through the new HughesNet satellite. Approximately 1% will not be able to receive the Power 200 plan as a result of trees or other obstacles that block the signal from the satellite to the home.

When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are accessing, and other factors. Stated speeds and uninterrupted use of service are not guaranteed. In all cases, actual upload speed will likely be lower than speed indicated during peak hours. See our typical speeds FAQ for more information. Download speeds may also be temporarily slowed in cases when patterns of system usage exceed the download threshold for an extended period of time. See the HughesNet Fair Access Policy for more information.

What connection speeds will I typically get with HughesNet?

When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are accessing, and other factors. Stated speeds and uninterrupted use of service are not guaranteed. During peak hours, actual upload and download speed will likely be lower than speeds indicated.

If you choose to run a VPN over your satellite service, your data speeds may be reduced by as much as 50-75%. In addition, we do not recommend using HughesNet to run time-sensitive applications that require fractions-of-a-second user inputs (such as twitch game play or real-time equities trading).

What is transmission latency?

Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server. Therefore, time-sensitive applications that require fractions-of-a-second user inputs (such as multi-player "twitch" games or real-time equities trading) are not recommended with HughesNet.

HughesNet works very well as a broadband alternative in states with a high percentage of rural households. Many states are largely rural with very little broadband connectivity outside of urban areas. Other states have a higher percentage of households with cable or DSL, but still lack broadband connectivity in certain un served areas. For information on HughesNet in Alaska & Hawaii, call us

How Satellite Internet Works

Step 1

A request for a Web page is sent from your computer to a satellite.

Step 2

The satellite contacts the Hughes Network Operations Center (NOC) which contacts the specific Website.

Step 3

The Website beams the information back through the same path to your computer.

General

What is HughesNet?

HughesNet^® is the high-speed Internet solution that's available to everyone in the contiguous United States with a clear view of the southern sky. HughesNet uses satellite technology, not your phone line, to give you a super-fast, always-on Internet connection. HughesNet gets you online instantly, lets you surf and open pages faster, and allows you to download files in a fraction of the time it takes on a dial-up modem.

Do I still need a dial-up modem and telephone line?

No. There is no phone line or dial-up data modem required to use your HughesNet service.

Are there activities that are not recommended for use with a satellite connection?

1. VPNs. VPNs do not work well over satellite. You may use a VPN with HughesNet plans, but you will likely experience reduced speeds by as much as 50-75%. You can restore your connection to full speed by simply disabling your VPN client when your session is over. Note: HughesNet Technical Support does not provide help with configuring or troubleshooting problems associated with VPN clients.
2. Twitch Games. Time-sensitive applications that require fractions-of-a-second user inputs (such as multi-player "twitch" games or real-time equities trading) are not recommended with HughesNet due to latency issues. Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server.
3. Heavy downloading. The HughesNet Basic Service plan is not recommended for heavy downloading. The Power 150 and Power 200 Service Plans are faster and can handle heavier downloads. Note, however, that the Fair Access Policy applies.
4. VoIP. Voice over IP doesn't work well on a residential Hughes system with satellite due to the latency issues mentioned above. However, Hughes does offer a VoIP solution in the Enterprise market.
5. Streaming Video. Streaming Video is bandwidth-intensive. If you intend to watch videos you may exceed your download threshold. Check your current plan or consider upgrading to a higher bandwidth plan.

Why choose HughesNet as the satellite Internet service for your home?

Hughes is the leader in satellite Internet services and networks, with over 1.5 million systems installed in more than 100 countries. For over 30 years, Hughes has been developing and implementing satellite technology. As the pioneer in the satellite industry, Hughes is able to offer unparalleled satellite Internet services. Hughes offers satellite service globally under the HughesNet brand.

HughesNet is a satellite Internet service which provides Internet access to customers no matter where they live in the contiguous United States. Dedicated to the individual consumer and their satellite Internet service needs, Hughes provides high-speed Internet to both rural and urban customers, offering high-speed satellite Internet access. This satellite Internet service is particularly revolutionary to rural customers who have had limited or no access to high-speed Internet in the past.

Whether you are an individual looking to access the Internet at home or a major multi-national company needing to provide Internet access to hundreds of employees, there is a HughesNet service plan that can deliver satellite Internet directly to you.

Satellite Internet Service Provider

Headquartered outside Washington, D.C., in Germantown, Maryland, USA, Hughes operates sales and support offices worldwide, and is a wholly owned subsidiary of EchoStar Corporation (NASDAQ: SATS), a premier global provider of satellite operations and digital TV solutions.

Hughes operates several Network Operations Centers that are equipped to monitor customer networks at all times. These are the same centers that receive information from your home computers and transmit that data to Hughes satellites.

All of Hughes' Network Operations Centers are staffed by qualified engineers to provide professional and reliable customer support. Any disruptions to your satellite Internet access are handled by our Customer Care and Technical Support staff through our Customer Care Website.

Learn more about HughesNet Business Solutions and Hughes Worldwide or sign up today for high-speed satellite Internet service for your home.

COMMITMENT TO QUALITY

At Hughes, quality is our first concern. We make it our mission to:

• Set the standard for excellence in our industry
• Earn the respect of our customers and suppliers throughout the world
• Satisfy customers by meeting their needs and exceeding their expectations
• Deliver error-free, competitive products on time and services second to none
• Ensure that every job is done right the first time, every time.

Is HughesNet a solution for rural satellite Internet service?

A recently published Pew Internet & American Life Project memo states that only 24 percent of rural residents have Internet access at home. This small number is a result of many factors, but one of the major reasons is that many cable and DSL Internet service providers do not provide rural broadband Internet services.

Learn more about rural high-speed satellite Internet service.

What is broadband satellite Internet for the home?

With HughesNet you can have broadband satellite Internet access in your home regardless of where you live and without tying up your phone lines. Order HughesNet and a certified HughesNet installer will visit your home to install a satellite dish and modem. This will give you broadband satellite Internet access from your home computer.

Learn more about broadband Internet access via satellite.

What are my options for high-speed satellite Internet?

For the home user, there are various high speed Internet options with HughesNet. All of the satellite Internet plans come with an always-on connection; super-fast downloads; 24/7 technical support; a minimum of five email accounts; and email spam and virus filtering.

Determine what plan you need at home based on your Internet needs. If you like to download videos and often visit Websites that contain many graphics, then the Power 200 plan may be the best option for you with its high speed Internet download speed of up to 2.0 Mbps. On the other hand, if you use the Internet mainly for checking and sending email, then the Basic plan may meet your needs with a download speed of 1.0 Mbps. For more details on satellite Internet pricing and plan descriptions, visit the Plans & Pricing page. Once you've decided what meets your high-speed Internet connection needs, get started with HughesNet by signing up today.

Satellite Internet Connection Technology

In order to have a satellite Internet connection in your home, you will need to have a satellite dish (antenna) attached to the roof of your home and a satellite modem connected to your home computer.

The satellite and modem technology is provided to you by Hughes and is installed by a certified installer at a time that is convenient for you. Inside your home, the installer needs to connect the satellite modem to your personal computer. The connection enables you to have that fast satellite Internet speed that won't tie up your phone lines.

To learn more about satellite Internet speed or sign up for a satellite Internet connection, visit the Plans and Pricing page to place your satellite Internet order.

What is Internet via satellite?

Hughes is able to offer high-speed Internet service via satellite for homes all over the country, including those in rural areas. This is thanks to satellite technology that is much like the satellite systems used for televisions.

Learn more about Internet via satellite.

What are the most common myths about satellite broadband providers?

Some people may be hesitant to subscribe to satellite Internet because of myths they've heard – or because they are unaware of the convenience and quality offered by satellite broadband providers.

Read about 5 satellite Internet myths.

Is high-speed Internet from HughesNet always available?

One of the greatest benefits of being a satellite high-speed Internet customer through HughesNet is that the Internet is always on.

In addition to round-the-clock high-speed Internet availability, HughesNet customers receive other benefits as well. By signing up for a satellite high-speed Internet plan, customers receive:

• Five or more email accounts each with up to 2 GBs of storage space
• Spam and virus protection
• Blog creation tools
• Customizable Web portal where you can access news, information, and all your favorite Websites in one place
• Online account management
• 24/7 Technical and Customer Care support

Benefits of choosing HughesNet as your high-speed satellite Internet service

The HughesNet Website provides a convenient set of tools for customers to use. After signing up for satellite high-speed Internet it's easy to create an online account. With an account, you can change your billing information, manage email accounts, upgrade your service, and more.

In addition to these account management tools, the Hughes Website provides a comprehensive list of troubleshooting articles, frequently asked questions, and other high-speed satellite Internet service help. If there ever comes a time you need to speak with Hughes about your service, the HughesNet user-friendly customer portal allows you to contact the HughesNet Customer Care and Technical Support staff 24/7. There are three easy ways to contact us:

• Via live chat and with a support representative
• Email HughesNet and receive a response within 24 hours
• Call us at 1-866-627-5932

Whichever method of contact you choose, a Hughes team member is always available – just like our high-speed satellite Internet service.

Does Hughes provide high-speed Internet options to everyone in the United States?

Because of advancements in technology, Hughes is able to offer high-speed Internet via satellite to almost anyone in the United States. As a satellite ISP provider, Hughes is dedicated to supplying reliable satellite Internet connections for customers. Since many Hughes customers live in rural areas where cable and DSL are not available, HughesNet is one of the only high-speed Internet options available. Hughes takes pride in offering reliable high-speed Internet to those who wouldn't normally have this option.

Definition of terms for high-speed & satellite Internet

As a satellite Internet ISP, Hughes strives to offer a reliable high-speed Internet option with a customer-friendly and easy-to-use service. This list of glossary terms is meant to familiarize you with satellite Internet and answer questions you may have.

56K line – Most dial-up Internet connections use a telephone line that allows transfer of data at 56,000 bits per second. 56K line refers to this type of Internet connection.

Bandwidth – This term describes the amount of data that can be sent through a particular Internet connection or network. High-bandwidth Internet connections (faster than 768 kilobits per second) are often called "broadband" or "high-speed Internet".

Bit – A single binary value; a bit is the smallest piece of computer data. Many bits are needed to transmit even the simplest file.

Broadband – Broadband refers to an Internet connection with download speed in excess of 768 kilobits per second.

Dial-up – This term refers to an Internet connection through a home telephone line.

DSL (digital subscriber line) – Allows user to access the Internet by way of existing telephone lines.

Ethernet – A commonly used local area network (LAN) that connects computers to one another and/or connects a computer to the Internet.

Firewall – Software that protects your computer network from outside users.

High-speed Internet option – An ISP (that is, satellite, cable, or DSL) offers an Internet service option that provides enough bandwidth for high-speed Internet use.

IP (Internet protocol) – Programming language that serves as the backbone of the Internet. "IP" is short for "IP address."

IP Address – Every computer has its own IP number, which acts as the computer's identification. IP addresses are unique for each computer connected to the Internet. They are much like a physical address.

ISP (Internet Service Provider) – Each ISP offers service options to customers that range in bandwidth, type of connection, and other options such as email, storage space, and virus protection.

Kilobit – 1024 bits of data. Internet speeds are often measured in kilobits per second (kbps).

Megabit – One million bits

Modem – A modem connects your computer to a phone line, cable, or satellite. The modem acts as an interpreter between the two devices so that digital messages can be sent from your computer to another computer or to a satellite dish.

Satellite dish – An antenna affixed to a structure that sends and receives data. Home satellite users typically receive Internet access or television via satellite.

Satellite Internet – Using a modem, coaxial cables, and satellite dish, computer users are able to access high-speed broadband Internet.

Satellite ISP provider – An Internet service provider that offers a satellite Internet connection to homes or businesses. A satellite ISP provider is particularly beneficial for rural residents.

What kind of satellite Internet rates does Hughes offer?

Hughes is a quality satellite ISP (Internet Service Provider). Hughes offers many affordable satellite Internet plans to the home user – both rural and urban residents.

Home satellite Internet rates using HughesNet range in price and speed, but one thing remains consistent for all home satellite Internet plans (regardless of the rates) – they're all faster than dial-up service.

For more information on HughesNet home satellite Internet rates, contact us

How does a satellite Internet connection work?

HughesNet customers only need an antenna and modem to access the Internet via satellite. Satellite Internet connections are easy with HughesNet.

It doesn't matter if your home computer is a laptop or desktop or whether you operate on a Windows or Macintosh system. Satellite Internet connections are available to HughesNet home users no matter where you live in the contiguous United States. The only piece of equipment you need to provide is your own computer.

You can choose to buy or lease your equipment when you sign up for Internet access via satellite. The equipment is necessary because it interprets messages from your computer to the satellite.

A HughesNet-certified installer will bring the equipment to your home and install the device with a power supply near your computer.

As a standard part of HughesNet, Hughes will install two 100-foot coaxial cables to allow your home Internet service to be connected. These cables are used to connect the computer to the modem and to the satellite dish.

The satellite dish, also called an antenna, will be installed to the roof of your home or on your property using mounting brackets. A radio will also be installed near the satellite dish.

Internet access via satellite

Hughes provides reliable Internet access via satellite to customers all across the U.S. Learn more about how satellite Internet works or call us with any questions

Can I get high-speed Internet in my area?

What is your upload/download allowance policy (Fair Access Policy)?

What is the Fair Access Policy?
To ensure fair Internet access for all HughesNet subscribers, Hughes maintains a Fair Access Policy. This policy establishes an equitable balance in Internet access for all HughesNet subscribers. Hughes assigns a download allowance to each service plan of the amount of data that may be continuously downloaded within a 24-hour period. Subscribers who exceed their plan's download allowance will experience a temporary reduction of speed, though they will still be able to handle casual browsing.

Learn more about the HughesNet Fair Access Policy.

Do you have any articles or other web pages I could check out to learn more about Internet via satellite and HughesNet?

Recovery Act Program

What is the Recovery Act program?

The Federal Government has a goal of making high-speed Internet, also known as broadband, available to millions of Americans who do not have access to it today. Eligible households that qualify now have the opportunity to get high-speed Internet by satellite at a significantly reduced price. This limited-time opportunity is made possible with the direct assistance of the American Recovery and Reinvestment Act (ARRA or Recovery Act) established to help bring high-speed Internet access to u-nserved areas of the country. Find out if your address is eligible to benefit from the Recovery Act program.

Learn more about the Recovery Act Program.

What is the offer?

There are 3 low-priced HughesNet plans that are eligible for discounts under the Recovery Act program. The Recovery Act program offer CANNOT be combined with any other mail-in-rebate or any other offer. The discounted service plans are as follows:

Basic: $39.99 per month with 1 Mbps down/200 kbps up and 200 MB Allowance

Power 150: $69.99 per month with 1.5 Mbps down/250 kbps up and 300 MB Allowance

Power 200: $89.99 per month with 2 Mbps down/300 kbps up and 400 MB Allowance

PLUS: No charge for standard installation and no charge for equipment.

The Power 200 service plan is only available through the new HughesNet satellite. Approximately 1% will not be able to receive the Power 200 plan as a result of trees or other obstacles that block the signal from the satellite to the home.

Am I eligible?

Hughes currently makes the determination of program eligibility. Eligibility is subject to credit approval; in addition, your home must meet each of the following three criteria:

1. it must be located within a “rural” area, as defined by statute
2. it must not fall within the proposed service area of another NTIA or RUS last mile awardee or within the existing service areas of current RUS borrowers (“Restricted Service Area”)
3. it must be “unserved,” that is, it must not be able to readily subscribe to broadband service (768kbps down/200 kbps up)

Is this discounted program permanent?

No, it is not permanent. When the funds awarded to Hughes have been depleted, new orders will not be accepted.

How long is this offer available?

For eligible households, it will continue for as long as the funds awarded to Hughes under the ARRA are available. However, to ensure you will get this great offer, you should order today!

Do I receive a check or credit to my account?

No, you will not receive a check or a credit on your account. Hughes was awarded funds under ARRA to increase availability of broadband in unserved areas of the country. These funds are being used to subsidize the installation, equipment, and service plans offered to eligible households.

Why is my household not eligible?

Hughes has determined that your household address did not meet all of the following three eligibility criteria:

1. it must be located within a “rural” area, as defined by statute
2. it must not fall within the proposed service area of another NTIA or RUS last mile awardee or within the existing service areas of current RUS borrowers (“Restricted Service Area”)
3. it must be “unserved,” that is, it must not be able to readily subscribe to broadband service (768kbps down/200 kbps up)

Although your address does not meet the program eligibility requirements, you can still enjoy the benefits of high-speed Internet access right now! See our current offers to find the best plan for you.

Why did my eligibility change?

If your home was previously considered eligible and is no longer, it means that Hughes has obtained additional data indicating that your address no longer meets the program eligibility requirements or identified your address as being in a region that has Internet access available through means other than satellite or dial-up. Although your address does not meet the program eligibility requirements, you can still enjoy the benefits of high-speed Internet access right now! See our current offers to find the best plan for you.

How is eligibility determined?

The determination of program eligibility uses three primary filters. First, an address or premise must reside within a designated “rural” area. Second, the address or premise must not fall within an area awarded to another NTIA or RUS awardee, and third, the address or premise cannot be serviceable by an existing high-speed Internet provider.

To comply with the guidelines, Hughes constructed a database of households using commercially available information that defines where cable high-speed data and DSL service coverage reside. This database determines if one of these connectivity types is generally available in a given area in relation to the address provided. It does not take into account house location or lot size, which can impact a carrier actually delivering services to the residence.

According to the guidelines, the address or premise in question must fall within a “rural area.” The definition of “rural” as provided by the Rural Utilities Service is as follows:

Rural area means any area, as confirmed by the latest decennial census of the Bureau of the Census, which is not located within: (1) a city, town, or incorporated area that has a population of greater than 20,000 inhabitants; or (2) an urbanized area contiguous with and adjacent to a city or town that has a population of greater than 50,000 inhabitants. For purposes of the definition of rural area, an urbanized area means a densely populated territory as defined in the latest decennial census of the Bureau of the Census.

The areas defined as rural can be found at http://broadbandsearch.sc.egov.usda.gov/silvermap/broadbandmap.aspx?program=ARRA.

As part of the American Recovery and Reconstruction Act (ARRA), hundreds of companies were awarded grant or loan funds to be invested in the buildout of broadband to unserved areas. To ensure funds are not underutilized, RUS and NTIA stipulate that there is no overlap in the awarded areas. This means that Hughes cannot offering its Recovery Act Program in an area already awarded to another provider. To learn more about the areas awarded, please visit http://broadbandsearch.sc.egov.usda.gov/silvermap/broadbandmap.aspx?program=ARRA.

And finally, the program restricts Hughes from offering the discounted service in areas where broadband services are available today. This requirement ensures funds are targeted at areas that are truly unserved. To better understand the unserved area and where broadband is available today, visit http://www.broadbandmap.gov.

Only premises that fall within a defined rural area, fall outside the restricted area, or are not within an existing awardee's footprint, and do not have access to 768 Kbps or higher high-speed Internet, will be deemed eligible for the program.

Speed

How fast is HughesNet broadband Internet service for your home?

HughesNet offers a number of Internet service choices to meet your broadband needs. The Basic plan offers download speeds up to 1.0 Mbps, while our fastest plan, Power 200, offers download speeds up to 2.0 Mbps. Learn more about the plans and speeds available.

The Power 200 service plan is only available through the new HughesNet satellite. Approximately 1% will not be able to receive the Power 200 plan as a result of trees or other obstacles that block the signal from the satellite to the home.

When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are accessing, and other factors. Stated speeds and uninterrupted use of service are not guaranteed. In all cases, actual upload speed will likely be lower than speed indicated during peak hours. See our typical speeds FAQ for more information. Download speeds may also be temporarily slowed in cases when patterns of system usage exceed the download threshold for an extended period of time. See the HughesNet Fair Access Policy for more information.

What connection speeds will I typically get with HughesNet?

When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are accessing, and other factors. Stated speeds and uninterrupted use of service are not guaranteed. During peak hours, actual upload and download speed will likely be lower than speeds indicated.

If you choose to run a VPN over your satellite service, your data speeds may be reduced by as much as 50-75%. In addition, we do not recommend using HughesNet to run time-sensitive applications that require fractions-of-a-second user inputs (such as twitch gameplay or real-time equities trading).

What is transmission latency?

Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server. Therefore, time-sensitive applications that require fractions-of-a-second user inputs (such as multi-player "twitch" games or real-time equities trading) are not recommended with HughesNet.

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Compatibility

What are the computer system requirements for HughesNet?

HughesNet lets you connect your computer to the Internet whether you are running a Windows or Macintosh operating system. In order to ensure you get the most out of your Internet experience, HughesNet has developed these minimum requirements:

• Windows 2000 PE or higher (including Windows XP and VISTA) or Mac OS 10.1 or higher, and
• Network capability (10/100 Ethernet pre-equipped)

Is HughesNet compatible with my Mac?

Yes, HughesNet is compatible with Mac OS 10.1 or higher. 10/100 Ethernet connectivity is also required.

Can I use HughesNet to run a small network?

Yes, you can connect multiple home computers and laptops to a single HughesNet Internet connection. Home networking equipment may be required and is not included with your HughesNet system. For network setup, support, and configuration, contact your network hardware manufacturer and/or operating system software developer (Hughes is not responsible for home network configuration or management).

Please understand that all computers on this network will be sharing a single connection. Simultaneous use of high-bandwidth applications by multiple users may result in degradation of speed and is subject to the HughesNet Fair Access Policy.

Can I use a PCMCIA card adapter for my laptop?

Yes. All you need to connect your computer to the HughesNet modem is either a 10/100 Ethernet Network Interface Card or a PCMCIA adapter with an Ethernet connector. The HughesNet system includes an Ethernet cable to connect your computer to the HughesNet modem.

Can I run a VPN over HughesNet?

HughesNet Basic Service plan is not compatible with VPNs.

You may use a VPN with HughesNet, but you will likely experience reduced speeds as much as 50-75%. You can restore your connection to full speed by simply disabling your VPN client when your session is over.

Note: HughesNet Technical Support does not provide help with configuring or troubleshooting problems associated with VPN clients.

Why does the service slow down when used in conjunction with a VPN?

HughesNet uses sophisticated acceleration techniques to enable high-speed performance over satellite. These acceleration techniques require access to data packet header information, which is blocked when IPSec-based VPNs are used. These VPNs encrypt the data and create a secure tunnel through the HughesNet network. The encrypted data cannot be processed by HughesNet's acceleration techniques, therefore resulting in slower performance.

Can I put this system on a boat or in an RV? HughesNet Home and Professional service is available for non-mobile (fixed) locations. To receive mobile high-speed Internet service.

Installation

Why is there a requirement that the HughesNet system be professionally installed?

The Federal Communications Commission (FCC) requires that trained professionals install any satellite system that both sends and receives signals.

What is included with a standard installation?

• Note: For Recovery Act Program Customers: To be eligible for the Recovery Act program, your home must be in an area without other broadband options available to you (including wireless high-speed Internet, cable Internet, and DSL.) You will be asked to sign an agreement at the time of installation that confirms you are unable to receive wireless high-speed Internet, cable Internet, or DSL at your address where you wish to receive service.
• The HughesNet satellite modem (Indoor Unit or IDU) with power supply - connected to your computer with a HughesNet-supplied LAN cable.
• A HughesNet satellite antenna (dish), radio, and mount. The antenna will be located:
  • With a clear line of sight to the southern sky.
  • At least 5 feet off the ground so that it is out of reach of small children.
  • So that it is accessible with a 25-foot ladder for quick and easy servicing should it ever be required. Usually on the first level of the residence.
• Up to 125 feet of RG6 Dual Coaxial Cable:
  • Run outside from the antenna to the HughesNet modem.
  • Through a single exterior wall penetration to an adjacent interior wall.
  • Terminated on the inside wall with a two-connector faceplate.
• A grounding block is provided and the entire system grounded to an NEC-approved bonding point.
• All outdoor penetrations and water-resistant compression fitting are thoroughly weather-sealed.

What non-standard installation items are not covered?

Customers sometimes want to enhance or customize their installation to specific requirements. Some of the more common enhancements are mentioned below. While they are not included in a HughesNet standard installation, these enhancements may be purchased directly from our independent HughesNet installer. All costs for non-standard work or equipment will be itemized by the independent HughesNet installer on the HughesNet Installation Reference Sheet and require your authorization signature before proceeding.

• Wireless or hard-wired network routers.
• Configuration of your computer(s) to work with a wireless or hard-wired network router.
• Major customization on your HughesNet system that would require the installer to
  • Spend excessive time onsite to meet customer-directed requirements.
  • Purchase special materials, molding, or cosmetic hardware to hide exposed cables.
  • Remove, repair, or build structures to hide or support the HughesNet system.
• Multiple site surveys requiring more than the installation visit to determine possible HughesNet dish locations.

Can the HughesNet certified installer hook up my home network?

If you'd like, you can inquire if this option is available through your installer when you set your installation appointment. However, home networks are not included or supported by Hughes technical support. Multiple simultaneous users may degrade service. Uninterrupted service and stated speeds not guaranteed.

How quickly will I be up and running?

On average, most customers are installed within 2 weeks of their order. When you place your order today, your name will be provided to a certified HughesNet installer, who will contact you within 3 days. You and the installer will then work out a mutually agreeable date and time for your installation. If less than 2 weeks is too soon for you, just place your order when you're ready for HughesNet high-speed Internet service!

What can I expect at the time of installation?

I've placed my order - what happens next?
A professional installer will call you within a few business days of your order.

What if I don't hear from them?
If you have Internet access, visit our order inquiry site. This site provides the contact information for your assigned installer and distributor. If you do not have Internet access, call toll-free: 1-866-627-5932

Who is my assigned installer?
If you provided an email address at the time of order, we will send you an email with the contact information for your installer and distributor.

Can I install it myself?
No. The FCC mandates that all installations are completed by a certified professional installer.

What if I need to change my appointment? Contact your installer directly to reschedule.

• Plan for your installation.
  • Think about where you want the modem installed in your house (next to your computer)
  • Verify that your computer is compatible. Minimum requirements are:
    • Windows 2000 PE or higher (including Windows XP and VISTA) or Mac OS 10.1 or higher, and
    • Network capability (10/100 Ethernet pre-equipped)

Where is the satellite dish installed?
In a location on the roof of your home that has both a line of sight to the southern sky and is accessible with a 24-foot ladder for quick and easy servicing.

Do I need to be at home during the installation?
Yes. There are often several locations where the satellite dish can be installed. The installer needs your help to select the best location for you.

How long does it take?
Approximately 4 hours.

What's a "clear view of the southern sky"?
The satellite dish mounted at your home must be able to "see" the satellite that's positioned in the southern sky without trees, buildings, or barriers in the way. This "clear view" is needed so that you can send and receive information.

Why does my modem look different from my neighbor's modem?
The modem may look different depending on which satellite it communicates with. All modems come with a minimum 24-month limited service warranty.

What is included with a standard installation?

• Note: For Recovery Act Program Customers: To be eligible for the Recovery Act program, your home must be in an area without other broadband options available to you (including wireless high-speed Internet, cable Internet, and DSL). You will be asked to sign an agreement at the time of installation that confirms you are unable to receive wireless high-speed Internet, cable Internet, or DSL at your address where you wish to receive service.
• The HughesNet satellite modem (Indoor Unit or IDU) with power supply - connected to your computer with a HughesNet-supplied LAN cable.
• A HughesNet satellite antenna (dish), radio, and mount. The antenna will be located:
  • With a clear line of sight to the southern sky.
  • At least 5 feet off the ground so that it is out of reach of small children.
  • So that it is accessible with a 25-foot ladder for quick and easy servicing should it ever be required. Usually on the first level of the residence.
• Up to 125 feet of RG6 Dual Coaxial Cable
  • Run outside from the antenna to the HughesNet modem.
  • Through a single exterior wall penetration to an adjacent interior wall.
  • Terminated on the inside wall with a two-connector faceplate.
• A grounding block is provided and the entire system grounded to an NEC-approved bonding point.
• All outdoor penetrations and water-resistant compression fitting are thoroughly weather-sealed.

What non-standard installation items are not covered?
Customers sometimes want to enhance or customize their installation to specific requirements. Some of the more common enhancements are mentioned below. While they are not included in a HughesNet standard installation, these enhancements may be purchased directly from our independent HughesNet installer. All costs for non-standard work or equipment will be itemized by the independent HughesNet installer on the HughesNet Installation Reference Sheet and require your authorization signature before proceeding.

• Wireless or hard-wired network routers.
• Configuration of your computer(s) to work with a wireless or hard-wired network router.
• Major customization on your HughesNet system that would require the installer to:
  • Spend excessive time onsite to meet customer-directed requirements.
  • Purchase special materials, molding, or cosmetic hardware to hide exposed cables.
  • Remove, repair, or build structures to hide or support the HughesNet system.
• Multiple site surveys requiring more than the installation visit to determine possible HughesNet dish locations.

Get Installed
On the agreed-upon date and time, the installer will arrive with all of the equipment needed to get your HughesNet service connected. S/He will complete your installation and make sure you are up and running before s/he leaves your home.

Satellite TV

If I already have DIRECTV or DISH network service, do I need to get a new dish for HughesNet?

Yes, the HughesNet system requires a unique dish in order to send and receive information via satellite. You cannot use your DIRECTV or DISH network dish for HughesNet high-speed Internet service.

I have DIRECTV / DISH network service already. Will this be on the same bill? Any special deals?

No, you will not be able to receive both services on the same bill. Hughes, which delivers HughesNet services, is not affiliated with the DIRECTV Group or DISH. At this time, there are no discounts for selecting both services.

General

What is HughesNet?

HughesNet^® is the high-speed Internet solution that's available to everyone in the contiguous United States with a clear view of the southern sky. HughesNet uses satellite technology, not your phone line, to give you a super-fast, always-on Internet connection. HughesNet gets you online instantly, lets you surf and open pages faster, and allows you to download files in a fraction of the time it takes on a dial-up modem.

Do I still need a dial-up modem and telephone line?

No. There is no phone line or dial-up data modem required to use your HughesNet service.

Are there activities that are not recommended for use with a satellite connection?

1. VPNs. VPNs do not work well over satellite. You may use a VPN with HughesNet plans, but you will likely experience reduced speeds by as much as 50-75%. You can restore your connection to full speed by simply disabling your VPN client when your session is over. Note: HughesNet Technical Support does not provide help with configuring or troubleshooting problems associated with VPN clients.
2. Twitch Games. Time-sensitive applications that require fractions-of-a-second user inputs (such as multi-player "twitch" games or real-time equities trading) are not recommended with HughesNet due to latency issues. Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server.
3. Heavy downloading. The HughesNet Basic Service plan is not recommended for heavy downloading. The Power 150 and Power 200 Service Plans are faster and can handle heavier downloads. Note, however, that the Fair Access Policy applies.
4. VoIP. Voice over IP doesn't work well on a residential Hughes system with satellite due to the latency issues mentioned above. However, Hughes does offer a VoIP solution in the Enterprise market.
5. Streaming Video. Streaming Video is bandwidth-intensive. If you intend to watch videos you may exceed your download threshold. Check your current plan or consider upgrading to a higher bandwidth plan.

Why choose HughesNet as the satellite Internet service for your home?

Hughes is the leader in satellite Internet services and networks, with over 1.5 million systems installed in more than 100 countries. For over 30 years, Hughes has been developing and implementing satellite technology. As the pioneer in the satellite industry, Hughes is able to offer unparalleled satellite Internet services. Hughes offers satellite service globally under the HughesNet brand.

HughesNet is a satellite Internet service which provides Internet access to customers no matter where they live in the contiguous United States. Dedicated to the individual consumer and their satellite Internet service needs, Hughes provides high-speed Internet to both rural and urban customers, offering high-speed satellite Internet access. This satellite Internet service is particularly revolutionary to rural customers who have had limited or no access to high-speed Internet in the past.

Whether you are an individual looking to access the Internet at home or a major multi-national company needing to provide Internet access to hundreds of employees, there is a HughesNet service plan that can deliver satellite Internet directly to you.

Satellite Internet Service Provider by American Digital Satellite

COMMITMENT TO QUALITY

At Hughes by American Digital Satellite, quality is our first concern. We make it our mission to:

• Set the standard for excellence in our industry
• Earn the respect of our customers and suppliers throughout the world
• Satisfy customers by meeting their needs and exceeding their expectations
• Deliver error-free, competitive products on time and services second to none
• Ensure that every job is done right the first time, every time.

Is HughesNet a solution for rural satellite Internet service?

A recently published Pew Internet & American Life Project memo states that only 24 percent of rural residents have Internet access at home. This small number is a result of many factors, but one of the major reasons is that many cable and DSL Internet service providers do not provide rural broadband Internet services.

Learn more about rural high-speed satellite Internet service.

What is broadband satellite Internet for the home?

With HughesNet you can have broadband satellite Internet access in your home regardless of where you live and without tying up your phone lines. Order HughesNet and a certified HughesNet installer will visit your home to install a satellite dish and modem. This will give you broadband satellite Internet access from your home computer.

Learn more about broadband Internet access via satellite.

What are my options for high-speed satellite Internet?

For the home user, there are various high speed Internet options with HughesNet. All of the satellite Internet plans come with an always-on connection; super-fast downloads; 24/7 technical support; a minimum of five email accounts; and email spam and virus filtering.

Determine what plan you need at home based on your Internet needs. If you like to download videos and often visit Websites that contain many graphics, then the Power 200 plan may be the best option for you with its high speed Internet download speed of up to 2.0 Mbps. On the other hand, if you use the Internet mainly for checking and sending email, then the Basic plan may meet your needs with a download speed of 1.0 Mbps. For more details on satellite Internet pricing and plan descriptions, visit the Plans & Pricing page. Once you've decided what meets your high-speed Internet connection needs, get started with HughesNet by signing up today.

Satellite Internet Connection Technology

In order to have a satellite Internet connection in your home, you will need to have a satellite dish (antenna) attached to the roof of your home and a satellite modem connected to your home computer.

The satellite and modem technology is provided to you by Hughes and is installed by a certified installer at a time that is convenient for you. Inside your home, the installer needs to connect the satellite modem to your personal computer. The connection enables you to have that fast satellite Internet speed that won't tie up your phone lines.

To learn more about satellite Internet speed or sign up for a satellite Internet connection, visit the Plans and Pricing page to place your satellite Internet order.

What is Internet via satellite?

Hughes is able to offer high-speed Internet service via satellite for homes all over the country, including those in rural areas. This is thanks to satellite technology that is much like the satellite systems used for televisions.

Learn more about Internet via satellite.

What are the most common myths about satellite broadband providers?

Some people may be hesitant to subscribe to satellite Internet because of myths they've heard – or because they are unaware of the convenience and quality offered by satellite broadband providers.

Read about 5 satellite Internet myths.

Is high-speed Internet from HughesNet always available?

One of the greatest benefits of being a satellite high-speed Internet customer through HughesNet is that the Internet is always on.

In addition to round-the-clock high-speed Internet availability, HughesNet customers receive other benefits as well. By signing up for a satellite high-speed Internet plan, customers receive:

• Five or more email accounts each with up to 2 GBs of storage space
• Spam and virus protection
• Blog creation tools
• Customizable Web portal where you can access news, information, and all your favorite Websites in one place
• Online account management
• 24/7 Technical and Customer Care support

Benefits of choosing HughesNet as your high-speed satellite Internet service

The HughesNet Website provides a convenient set of tools for customers to use. After signing up for satellite high-speed Internet it's easy to create an online account. With an account, you can change your billing information, manage email accounts, upgrade your service, and more.

In addition to these account management tools, the Hughes Website provides a comprehensive list of troubleshooting articles, frequently asked questions, and other high-speed satellite Internet service help. If there ever comes a time you need to speak with Hughes about your service, the HughesNet user-friendly customer portal allows you to contact the HughesNet Customer Care and Technical Support staff 24/7. There are three easy ways to contact us:

• Via live chat and with a support representative
• Email HughesNet and receive a response within 24 hours
• Call us

Whichever method of contact you choose, a Hughes team member is always available – just like our high-speed satellite Internet service.

Does Hughes provide high-speed Internet options to everyone in the United States?

Because of advancements in technology, Hughes is able to offer high-speed Internet via satellite to almost anyone in the United States. As a satellite ISP provider, Hughes is dedicated to supplying reliable satellite Internet connections for customers. Since many Hughes customers live in rural areas where cable and DSL are not available, HughesNet is one of the only high-speed Internet options available. Hughes takes pride in offering reliable high-speed Internet to those who wouldn't normally have this option.

Definition of terms for high-speed & satellite Internet

As a satellite Internet ISP, Hughes strives to offer a reliable high-speed Internet option with a customer-friendly and easy-to-use service. This list of glossary terms is meant to familiarize you with satellite Internet and answer questions you may have.

56K line – Most dial-up Internet connections use a telephone line that allows transfer of data at 56,000 bits per second. 56K line refers to this type of Internet connection.

Bandwidth – This term describes the amount of data that can be sent through a particular Internet connection or network. High-bandwidth Internet connections (faster than 768 kilobits per second) are often called "broadband" or "high-speed Internet".

Bit – A single binary value; a bit is the smallest piece of computer data. Many bits are needed to transmit even the simplest file.

Broadband – Broadband refers to an Internet connection with download speed in excess of 768 kilobits per second.

Dial-up – This term refers to an Internet connection through a home telephone line.

DSL (digital subscriber line) – Allows user to access the Internet by way of existing telephone lines.

Ethernet – A commonly used local area network (LAN) that connects computers to one another and/or connects a computer to the Internet.

Firewall – Software that protects your computer network from outside users.

High-speed Internet option – An ISP (that is, satellite, cable, or DSL) offers an Internet service option that provides enough bandwidth for high-speed Internet use.

IP (Internet protocol) – Programming language that serves as the backbone of the Internet. "IP" is short for "IP address."

IP Address – Every computer has its own IP number, which acts as the computer's identification. IP addresses are unique for each computer connected to the Internet. They are much like a physical address.

ISP (Internet Service Provider) – Each ISP offers service options to customers that range in bandwidth, type of connection, and other options such as email, storage space, and virus protection.

Kilobit – 1024 bits of data. Internet speeds are often measured in kilobits per second (kbps).

Megabit – One million bits

Modem – A modem connects your computer to a phone line, cable, or satellite. The modem acts as an interpreter between the two devices so that digital messages can be sent from your computer to another computer or to a satellite dish.

Satellite dish – An antenna affixed to a structure that sends and receives data. Home satellite users typically receive Internet access or television via satellite.

Satellite Internet – Using a modem, coaxial cables, and satellite dish, computer users are able to access high-speed broadband Internet.

Satellite ISP provider – An Internet service provider that offers a satellite Internet connection to homes or businesses. A satellite ISP provider is particularly beneficial for rural residents.

What kind of satellite Internet rates does Hughes offer? Hughes is a quality satellite ISP (Internet Service Provider). Hughes offers many affordable satellite Internet plans to the home user – both rural and urban residents.

Home satellite Internet rates using HughesNet range in price and speed, but one thing remains consistent for all home satellite Internet plans (regardless of the rates) – they're all faster than dial-up service.

For more information on HughesNet home satellite Internet rates, contact us.

How does a satellite Internet connection work? HughesNet customers only need an antenna and modem to access the Internet via satellite. Satellite Internet connections are easy with HughesNet.

It doesn't matter if your home computer is a laptop or desktop or whether you operate on a Windows or Macintosh system. Satellite Internet connections are available to HughesNet home users no matter where you live in the contiguous United States. The only piece of equipment you need to provide is your own computer.

You can choose to buy or lease your equipment when you sign up for Internet access via satellite. The equipment is necessary because it interprets messages from your computer to the satellite.

A HughesNet-certified installer will bring the equipment to your home and install the device with a power supply near your computer.

As a standard part of HughesNet, Hughes will install two 100-foot coaxial cables to allow your home Internet service to be connected. These cables are used to connect the computer to the modem and to the satellite dish.

The satellite dish, also called an antenna, will be installed to the roof of your home or on your property using mounting brackets. A radio will also be installed near the satellite dish.

Internet access via satellite

Hughes provides reliable Internet access via satellite to customers all across the U.S. Learn more about how satellite Internet works or call us with any questions

Can I get high-speed Internet in my area?

Hughes is pleased to offer service in all states in the contiguous US

With HughesNet^® from American Digital Satellite as your high-speed satellite Internet service, your super-fast, always-on, satellite Internet access is ready when you are – no dialing in, no waiting, and no tied-up phone lines. You can download files in seconds, check email instantly, and surf faster than you ever imagined. And HughesNet is compatible with Windows^® and Macintosh^®, so it's easy to get online anywhere in the contiguous U.S.