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What is HughesNet?
HughesNet®
is the high-speed Internet solution that's available to everyone in the
contiguous United States with a clear view of the southern sky. HughesNet
uses satellite technology, not your phone line, to give you a super-fast,
always-on Internet connection. HughesNet gets you online instantly, lets you
surf and open pages faster, and allows you to download files in a fraction
of the time it takes on a dial-up modem.
Do I still need a dial-up
modem and telephone line?
No. There is no phone line or dial-up data modem
required to use your HughesNet service.
Are there activities that
are not recommended for use with a satellite connection?
-
VPNs. VPNs do not work well over satellite. You may use
a VPN with HughesNet plans, but you will likely experience reduced
speeds by as much as 50-75%. You can restore your connection to full
speed by simply disabling your VPN client when your session is over.
Note: HughesNet Technical Support does not provide help with
configuring or troubleshooting problems associated with VPN clients.
- Twitch Games.
Time-sensitive applications that require fractions-of-a-second user
inputs (such as multi-player "twitch" games or real-time equities
trading) are not recommended with HughesNet due to latency issues.
Latency refers to the amount of time it takes a packet of data to travel
across a network. With satellite service, that data must travel up to
the satellite and back (about 45,000 miles). This round trip adds about
a half-second delay to the total time your computer takes to communicate
with a Website or host server.
-
Heavy downloading. The HughesNet Basic Service
plan is not recommended for heavy downloading. The Power 150 and
Power 200 Service Plans are faster and can handle heavier downloads.
Note, however, that the Fair Access Policy applies.
- VoIP.
Voice over IP doesn't work well on a residential Hughes system with
satellite due to the latency issues mentioned above. However, Hughes
does offer a VoIP solution in the Enterprise market.
-
Streaming Video. Streaming Video is
bandwidth-intensive. If you intend to watch videos you may exceed your
download threshold. Check your current plan or consider upgrading to a
higher bandwidth plan.
Why choose HughesNet as the satellite Internet
service for your home?
Hughes is the leader in satellite Internet services and
networks, with over 1.5 million systems installed in more than
100 countries. For over 30 years, Hughes has been developing and
implementing satellite technology. As the pioneer in the satellite industry,
Hughes is able to offer unparalleled satellite Internet services. Hughes
offers satellite service globally under the HughesNet brand.
HughesNet is a satellite
Internet service which provides Internet access to customers no matter where
they live in the contiguous United States. Dedicated to the individual
consumer and their satellite Internet service needs, Hughes provides
high-speed Internet to both rural and urban customers, offering high-speed
satellite Internet access. This satellite Internet service is particularly
revolutionary to rural customers who have had limited or no access to
high-speed Internet in the past.
Whether you are an individual
looking to access the Internet at home or a major multi-national company
needing to provide Internet access to hundreds of employees, there is a
HughesNet service plan that can deliver satellite Internet directly to you.
Satellite Internet Service Provider by American Digital
Satellite
Benefits of choosing HughesNet as your high-speed
satellite Internet service
The HughesNet Website provides a convenient set of tools
for customers to use. After signing up for satellite high-speed Internet
it's easy to create an online account. With an account, you can change your
billing information, manage email accounts, upgrade your service, and more.
In addition to these account
management tools, the Hughes Website provides a comprehensive list of
troubleshooting articles, frequently asked questions, and other high-speed
satellite Internet service help. If there ever comes a time you need to
speak with Hughes about your service, the HughesNet user-friendly customer
portal allows you to contact the HughesNet Customer Care and Technical
Support staff 24/7. There are three easy ways to contact us:
- Via live chat and with a
support representative
- Email HughesNet and receive
a response within 24 hours
- Call us
Whichever method of contact you choose, a Hughes team
member is always available – just like our high-speed satellite Internet
service.
Does Hughes provide high-speed Internet options to everyone in the United
States?
Because of advancements in
technology, Hughes is able to offer high-speed Internet via satellite to
almost anyone in the United States. As a satellite ISP provider, Hughes is
dedicated to supplying reliable satellite Internet connections for
customers. Since many Hughes customers live in rural areas where cable and
DSL are not available, HughesNet is one of the only high-speed Internet
options available. Hughes takes pride in offering reliable high-speed
Internet to those who wouldn't normally have this option.
Free Standard Installation
valid on new Lease option only,
Standard Installation is included with all
HughesNet lease option plans and a 24 month commitment
and valid credit/debit card are required to order. Lease
option requires credit check for approval and monthly
service and termination fees apply. $39.99/month offer
represents $20 savings on Basic plan $59.99 monthly fee.
199.99 mail–in rebate applies to the Purchase of a new
HughesNet system. Not applicable with the Lease option.
$99 mail-in rebate applies to the Lease of a new
HughesNet system. Not applicable with the Purchase
option. Usage is subject to a Fair Access Policy. Actual
speeds may vary. Speed and uninterrupted use of service
are not guaranteed. Recovery Act eligibility is based on
physical address. Not available to all households and
available for a limited time. Plans eligible under the
Recovery Act Program are available to new HughesNet
customers only and eligibility is subject to credit
approval. Customers must certify that they household
does not have or have access to high-speed Internet at
time of installation. Minimum term and early termination
fees may apply. Speed comparison based on 53 Kbps
dialup. Actual speeds may vary. Usage is subject to the
Fair Access Policy. When you connect to the Internet
using HughesNet, the upload and download speeds you
experience will vary based on a variety of factors
including the configuration of your computer, the number
of concurrent users, network or Internet congestion, the
speed of the Web sites you are accessing, and other
factors. Stated speeds and uninterrupted use of service
are not guaranteed. During peak hours, actual upload and
download speeds will likely be lower than speeds
indicated. Networking equipment is not included. For
network setup, support, and configuration, contact your
network hardware manufacturer and/or operating system
software developer (Hughes is not responsible for home
network configuration and management). All computers on
this network will be sharing a single connection.
Simultaneous use of high-bandwidth applications by
multiple users may result in degradation of speed. The
Power 200 service plan is only available through the new
HughesNet satellite. Approximately 1% will not be able
to receive the Power 200 plan. American Digital
Satellite is an authorized dealer of HughesNet services
and Hughes products available in the contiguous United
States. For more information and HughesNet service terms
and conditions visit:
HughesNet Terms and Conditions
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